Top fragrances for women dossier co full#

After FedEx located my package and I requested return label. They donвЂ™t want to take responsibility for the lost package that they shipped.

They refused to file a claim instead asking me to do it by myself. When my package was lost, I contacted them. So I realize itвЂ™s not their CS agentsвЂ™ fault but whoever is in charge really needs to make some changes in how they process returns and who they partner with for shipping.Дossier has the worst customer service. Customer service has responded very quickly to me when IвЂ™ve reached out, even on weekends. They just really need to improve on their shipping and returns processes.

Fragrances are quite nice, so the product itself is good. The package is sitting at a FedEx location in PA and is вЂњpendingвЂќ and has been for 5 days. IвЂ™m on my third order with them and it has happened every time. This is partially/mostly a FedEx issue, so I wish theyвЂ™d stop working with them and just ship via USPS or UPS. Your package will sit at a FedEx location for a week or more before anything moves. Which is nice in theory but comes at a cost to their return processing. I think this is because your returns donвЂ™t go to Dossier, but instead they go to a company called Give Back Box who recycles the package. This has happened to me twice, and after I reached out they processed it immediately. Otherwise it will just sit there and no one will refund you. Returns: when you return, you have to track it yourself and reach out to customer service when you notice itвЂ™s been delivered to them. but there are some really big annoyances with this company. Look, if you'd rather spend hundreds on designer label perfumes, go for it! But the quality of Dossier's perfumes is great, so I'll gladly wait a bit longer for shipping and returns in exchange for the savings. But their customer service team was top-notch each time. Could things move a little smoother? Maybe. I also reached out to them about my eventual refund, which was taking a long time to process, and they solved my issue within half an hour. They got back to me promptly the next morning. I printed my shipping label but had a question about the return process, so I reached out to customer service after hours one evening.

Top fragrances for women dossier co full#

They give you 30 days to try the perfumes, and you return any you don't like for a full refund. It was free, so I can't complain too much about that. That being said, the initial shipping did take about a week. But the two I kept are fantastic, and I saved over $200 off of the name-brand versions. I just didn't like those scents in the end.

I have to disagree with a lot of the reviews here my experience with Dossier was great! I ordered 5 perfumes and returned 3.